Service Agreement

Agreement, Parties, and Acceptance

This Service Agreement is between Ask Bennett (“Ask Bennett,” “we,” “us,” or “our”), and the business, organization, or other commercial customer identified in an order, checkout record, invoice, or account (“Customer,” “you,” or “your”).

This Service Agreement, the applicable order or checkout record, the Terms of Service, Cancellation Policy, Acceptable Use Policy, AI Voice Disclosure, Privacy Policy, Data Processing Addendum, and every written amendment signed by both parties form the full “Agreement.” Customer accepts the Agreement by signing an order, clicking acceptance, completing checkout, authorizing payment, creating an account, installing Bennett, or using the service.

The person accepting represents that they are at least eighteen years old, are acting for business purposes, and have authority to bind Customer. A person without that authority must not accept or use the service.

Key Definitions

“Bennett” means the AI-powered website, chat, and voice experience configured for Customer. “Customer Content” means website text, product or service information, policies, prices, hours, files, recordings, prompts, instructions, integration data, and other material supplied, selected, approved, or made available by Customer.

“Output” means an answer, summary, navigation response, recommendation, transcript, transfer, appointment action, message, or other response produced through the service. “End User” means a visitor, caller, employee, customer, prospect, or other person who interacts with Bennett. “Billing Period” means the recurring monthly period shown at checkout or in the applicable order.

Order, Checkout Record, and Priority

The order or checkout record identifies the purchased plan, initial and recurring price, billing frequency, included websites or locations, included usage, and any separately priced implementation or usage items. Customer must review those terms before purchase and promptly report an obvious discrepancy.

If documents conflict, the following order of priority applies: (1) a written amendment signed by both parties; (2) a signed order; (3) this Service Agreement; (4) the checkout record; (5) the Terms of Service; and (6) the incorporated policies. A purchase order supplied by Customer is administrative only and does not change the Agreement unless Ask Bennett signs an express amendment.

Service Description

Ask Bennett provides software and managed configuration tools that may allow End Users to ask typed or spoken questions, receive AI-generated answers, navigate a website, request information, book appointments, initiate transfers, or complete other enabled actions. Features depend on the purchased plan, connected systems, browser, device, telephone carrier, selected language, region, and third-party availability.

Unless a signed order expressly states otherwise, the service is not a custom software-development engagement, call center, professional advisory service, guaranteed lead-generation program, guaranteed appointment service, or substitute for Customer’s employees, legal counsel, compliance team, or licensed professionals.

Onboarding, Configuration, and Launch

Customer must timely provide accurate access, website links, content, business rules, escalation contacts, integration credentials, and other reasonably requested information. Launch dates are estimates and depend on Customer cooperation, third-party systems, testing, and technical conditions.

Customer is responsible for reviewing the configured experience; testing common, unusual, and high-risk questions; confirming prices, hours, policies, disclaimers, routing, appointment rules, and escalation paths; and giving launch approval. Publication or continued use after delivery constitutes approval of the then-current configuration without waiving a properly reported material service defect.

Ask Bennett may refuse or delay deployment where Customer Content is incomplete, misleading, unlawful, unsafe, technically incompatible, or likely to create material risk.

Customer Content and Bennett’s Knowledge

Bennett is designed to answer from Customer Content and other approved sources configured for Customer’s account. If information is not present, accessible, current, understandable, or approved, Bennett may not know it and may be unable to answer correctly. Bennett does not independently verify Customer’s prices, inventory, availability, legal claims, promises, licensing, warranties, or business practices.

Customer represents that Customer Content is accurate, current, lawful, nonmisleading, and complete enough for its intended use; that Customer has all permissions needed to provide and process it; and that it does not infringe privacy, publicity, intellectual-property, confidentiality, employment, consumer, advertising, or other rights.

Customer must promptly update its website and other approved sources when information changes. Ask Bennett is not responsible for Output caused by missing, contradictory, outdated, inaccessible, or incorrect Customer Content.

AI Errors, Misinformation, and Voice Limitations

Customer understands that artificial intelligence is probabilistic and can produce “AI errors,” including inaccurate, incomplete, outdated, inconsistent, fabricated, misunderstood, mistranslated, inappropriate, delayed, or unexpected Output. Speech recognition can also be affected by accents, dialects, pronunciation, background noise, connectivity, device quality, interruptions, and language selection.

Ask Bennett does not promise that every answer will be correct or that Bennett will understand every speaker, question, website, document, language, or context. Output is informational only and must not be treated as a guaranteed statement, binding promise, professional opinion, final price quote, legal representation, or independently verified fact unless Customer separately confirms it through an authorized human representative.

To the maximum extent permitted by law, Ask Bennett is not responsible for reputational harm, negative reviews, customer complaints, lost sales, lost opportunities, business decisions, regulatory issues, or other consequences arising from Customer Content, an AI error, a misunderstood question, an unavailable source, or reliance on Output. The liability limits in this Agreement apply to those claims.

Customer Testing, Monitoring, and Human Oversight

Customer remains responsible for supervising Bennett as it would supervise another public-facing business communication channel. Customer must test before launch, periodically retest after changes, monitor material interactions where lawful, review complaints, maintain escalation procedures, and promptly report a suspected material error or security issue.

Customer must not knowingly allow a material error to continue without correcting the source, configuration, disclosure, or deployment. Customer decides when a human must review or take over an interaction and must ensure that staff follow up on transfers, appointment requests, messages, and other actions generated through the service.

AI Identity, Voice, Recording, and Consent Disclosures

Customer must clearly inform End Users when they are interacting with an AI system whenever required by law or reasonably necessary to avoid deception. Customer may not present Bennett as a human employee, licensed professional, government official, emergency service, or another real person.

If calls, audio, transcripts, analytics, or monitoring are enabled, Customer is solely responsible for providing legally sufficient notices and obtaining every consent required in each applicable jurisdiction. Customer must account for all-party recording laws, employee-monitoring rules, telemarketing and communications laws, privacy laws, and restrictions based on the locations of callers and participants.

Customer must not use Bennett to clone or imitate a person’s voice without documented lawful authority. Unless expressly agreed in writing with all required notices and consents, the service is not intended to create a biometric voiceprint or determine identity from biological characteristics.

Accounts, Credentials, and Authorized Users

Customer is responsible for all activity under its account and for its administrators, employees, contractors, locations, and authorized users. Customer must use accurate registration information, protect credentials, use reasonable access controls, remove access when no longer needed, and promptly notify Ask Bennett of suspected unauthorized use.

Customer may not share accounts outside its organization, resell or sublicense the service, circumvent limits, reverse engineer protected components, interfere with security, or permit unauthorized third-party use except as expressly allowed in a signed order.

Fees and Recurring Payment Authorization

This authorization includes reasonable retries after a declined or failed payment and, where supported, use of card-network account-updater services. Replacing, expiring, locking, or removing a payment method does not cancel the subscription or eliminate payment obligations. Customer must keep a valid payment method and accurate billing information on file.

When Customer authorizes ACH or another bank debit, Customer represents that the account is lawfully authorized for the transaction and that the person providing authorization has authority over it. Customer must not use a bank-debit revocation or chargeback as a substitute for the cancellation process or a good-faith billing dispute.

Charges are due in advance unless an order states otherwise. Ask Bennett may require additional approval before imposing a new category of usage or overage fee. Checkout disclosures and the applicable order control the amount and billing frequency.

Monthly Renewal, Cancellation, and No Partial-Month Refunds

The service begins on the activation or purchase date shown in the account and automatically renews for successive monthly Billing Periods until cancellation becomes effective. Each successful renewal payment confirms Customer’s purchase of the service for that full paid Billing Period.

Customer may submit cancellation through any method identified in the account, checkout confirmation, Cancellation Policy, or website, including by emailing [email protected] with enough account information. Cancellation must be received before the next renewal charge is initiated to stop that renewal. To reduce processing and time-zone risk, Customer should submit cancellation at least twenty-four hours before the scheduled renewal.

A cancellation received before renewal is initiated becomes effective at the end of the current paid Billing Period and no further regular subscription charge will be made. A cancellation received after renewal is initiated or processed applies to the following renewal. The current renewal will not be reversed, and service remains available through the paid period unless suspended for breach, security, legal, or payment reasons.

Except where applicable law requires otherwise, setup, subscription, renewal, usage, and other fees are nonrefundable, and there are no prorated refunds or credits for unused time, low usage, Customer delay, removed content, changed business needs, early discontinuation, or failure to cancel before renewal. A discretionary credit does not create an obligation to issue future credits.

Ask Bennett will provide renewal reminders, post-renewal rights, cooling-off rights, or a different cancellation method where mandatory law requires them. Any nonwaivable right applies only to the extent required and does not invalidate the remainder of the Agreement.

Declined Payments, Suspension, and Collection

If a charge is declined, reversed, disputed, returned, or unpaid, Ask Bennett may retry the payment method, request another payment method, suspend or disable service, withhold launch or support, remove integrations, or terminate the account. Suspension does not waive an amount that became due before or during suspension.

Customer remains responsible for valid charges, bank return charges, processor fees caused by invalid payment information or a wrongful dispute, and reasonable collection costs, court costs, and attorneys’ fees to the extent permitted by law. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum lawful rate, beginning after any required notice or grace period.

Ask Bennett may pursue unpaid business debt through lawful collection channels and seek remedies available in the jurisdiction connected to Customer or the transaction. Ask Bennett will not collect a future monthly fee for a period never contractually incurred, but amounts already renewed, used, approved, or otherwise earned remain payable.

Customer must notify Ask Bennett of a good-faith billing dispute promptly and no later than thirty days after the charge appears, unless law requires a longer period. The parties will attempt resolution before a chargeback where reasonably possible. This does not restrict a nonwaivable bank, card-network, or statutory right.

Taxes, Currency, and Withholding

Fees exclude sales, use, value-added, goods-and-services, withholding, digital-services, and similar taxes unless checkout states otherwise. Customer is responsible for applicable taxes arising from purchase or use, other than taxes on Ask Bennett’s net income. Ask Bennett may collect taxes where it determines collection is required.

Customer may not deduct or withhold an amount unless legally required. If withholding is required, Customer must provide valid documentation and, where lawful, gross up payment so Ask Bennett receives the amount that would have been received without withholding. Checkout or the order identifies transaction currency; conversion and bank charges are Customer’s responsibility.

Included Usage, Overage, and Fair Use

Included websites, locations, phone numbers, minutes, conversations, integrations, and other limits are those shown in the purchased plan or order. Customer may not evade limits by duplicating accounts, rotating identifiers, automating abusive requests, or using the service for unrelated third parties.

If usage materially exceeds the plan, threatens stability, creates unusual third-party cost, or indicates misuse, Ask Bennett may require an appropriate plan, obtain approval for additional charges, apply reasonable technical controls, or suspend excessive use. Ask Bennett will not add a new recurring fee without the notice or consent required by the Agreement and applicable law.

Support, Maintenance, and Customer Cooperation

Standard support is provided through the channels and hours published for the purchased plan. Customer must provide enough detail to reproduce an issue, cooperate with troubleshooting, maintain supported systems, and make qualified personnel available when access or approval is needed.

Unless a signed order includes a service-level agreement, response and resolution times are targets rather than guarantees. Maintenance, security changes, provider updates, and emergency work may temporarily affect service. Ask Bennett may prioritize issues based on severity, security, affected customers, available workarounds, and third-party dependencies.

Availability, Modifications, and Discontinuation

The service may be unavailable because of maintenance, internet or carrier failure, hosting incidents, provider outages, browser changes, integrations, cybersecurity events, legal restrictions, or other causes. Ask Bennett does not guarantee uninterrupted or error-free operation unless a signed order states a specific commitment.

Ask Bennett may improve, replace, limit, or discontinue features to address security, law, platform requirements, reliability, cost, misuse, or product development. For a material reduction to a core paid feature, Ask Bennett will provide reasonable notice when practicable and may offer a substitute, credit, or cancellation right as required by the Agreement or law.

Third-Party Platforms, Integrations, and Providers

The service depends on third-party software, AI models, voice providers, telecommunications carriers, hosting, payment processors, website platforms, calendars, analytics, and other providers. Their terms, availability, limitations, pricing, security practices, and technical changes may affect the service.

Customer authorizes Ask Bennett to connect to systems Customer selects and exchange information as necessary for enabled features. Customer is responsible for its rights to those systems and separate third-party fees. Ask Bennett is not liable for a third-party outage, change, incident, termination, data loss, or act outside Ask Bennett’s reasonable control, subject to responsibility that cannot lawfully be excluded.

Customer Legal and Industry Compliance

Customer is responsible for determining whether and how the service may lawfully be used in Customer’s industry and each jurisdiction where Customer or an End User is located. This includes advertising, consumer protection, accessibility, privacy, data protection, direct marketing, telemarketing, recording, employment, licensing, professional-practice, language, sanctions, export, and sector-specific requirements.

Customer must maintain required licenses, policies, disclosures, consents, opt-outs, records, and human review. Ask Bennett’s configuration assistance is technical and operational, not legal advice or a representation that Customer’s deployment complies with law.

Restricted and High-Risk Uses

Customer may not use Bennett for emergency dispatch, life-safety instructions, diagnosis or treatment, legal representation, individualized financial or investment advice, credit or insurance eligibility, employment selection, housing decisions, law-enforcement profiling, biometric identification, or another high-impact decision unless Ask Bennett expressly approves the use in writing and Customer implements all required safeguards, qualified human review, notices, and legal compliance.

Customer may not use the service to deceive, impersonate, harass, discriminate, defraud, manipulate vulnerable persons, distribute unlawful content, violate sanctions, facilitate crime, bypass consent, or make a legally binding representation that Customer has not authorized. Additional restrictions appear in the Acceptable Use Policy and AI Voice Disclosure.

Privacy, Security, and Data Processing

Each party will comply with privacy and data-protection laws applicable to its role. The Privacy Policy explains Ask Bennett’s controller activities. When Ask Bennett processes personal data for Customer as a processor or service provider, the Data Processing Addendum applies.

Customer determines which Customer Content and End User data is submitted, is responsible for lawful collection and instructions, and must not submit unnecessary sensitive data. Customer must configure retention, recording, access, and integration settings consistently with its notices and obligations.

Ask Bennett will use reasonable administrative, technical, and organizational safeguards appropriate to the service. No online or AI system is completely secure, and Ask Bennett does not warrant that unauthorized access, data loss, malicious activity, or vulnerabilities will never occur. Each party must promptly notify the other of a suspected incident materially affecting the other’s data or obligations.

Confidentiality

Each party may receive nonpublic business, technical, security, financial, or product information identified as confidential or reasonably understood as confidential. The receiving party will use it only to perform or receive the service, protect it with reasonable care, and disclose it only to personnel and providers who need it and are bound by appropriate duties.

Confidential information excludes information lawfully known without restriction, independently developed without use of the other party’s information, lawfully received from a third party, or publicly available without breach. A legally compelled disclosure is permitted after notice where lawful and reasonable cooperation at the disclosing party’s expense.

Intellectual Property and Licenses

Customer retains ownership of Customer Content. Customer grants Ask Bennett and its providers a worldwide, nonexclusive, limited license during the Agreement to host, copy, process, transmit, adapt, display, and otherwise use Customer Content as necessary to provide, secure, support, and improve the service in accordance with the Agreement and Data Processing Addendum.

Ask Bennett and its licensors retain all rights in the service, software, designs, workflows, prompts, templates, documentation, voice experience, trademarks, know-how, improvements, and aggregated or deidentified analytics. Customer receives only the limited, revocable, nontransferable right to use the purchased service during the paid term.

Customer may use Output for lawful business operations, subject to third-party rights and AI limitations. Ask Bennett does not guarantee that Output is unique, copyrightable, noninfringing, or suitable for exclusive ownership.

Business Names, Branding, and Publicity

Customer authorizes display of its name, logo, and website assets within its own Bennett experience as directed by Customer. Ask Bennett will not publicly identify Customer as a customer or use Customer’s logo in external marketing without permission, except where the relationship is already public or the order expressly permits use.

Neither party may imply endorsement, partnership, agency, or certification beyond the actual relationship. “Ask Bennett,” the Bennett voice and visual experience, and related marks remain the property of Ask Bennett or its licensors.

Limited Commitments and Warranty Disclaimer

Ask Bennett will provide the service substantially as described in the applicable order and use commercially reasonable efforts to correct a reproducible material failure reported with sufficient detail. Customer’s exclusive remedy for an uncured material failure is reperformance, a reasonable service credit if offered, or termination of the affected service when required by a signed commitment or applicable law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, BENNETT, OUTPUT, VOICES, TRANSCRIPTS, INTEGRATIONS, AND SUPPORT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ASK BENNETT DISCLAIMS ALL OTHER EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, SECURITY, AVAILABILITY, QUIET ENJOYMENT, AND RESULTS.

ASK BENNETT DOES NOT WARRANT THAT OUTPUT WILL BE TRUE, CURRENT, LAWFUL, APPROPRIATE, OR FREE OF AI ERRORS; THAT BENNETT WILL UNDERSTAND EVERY QUESTION, ACCENT, LANGUAGE, OR SOURCE; OR THAT USE WILL PRODUCE LEADS, APPOINTMENTS, REVENUE, SAVINGS, REPUTATIONAL BENEFITS, OR ANOTHER BUSINESS RESULT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASK BENNETT, GO2BDC HOLDING LLC, THEIR AFFILIATES, AND THEIR OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, SAVINGS, BUSINESS, DATA, GOODWILL, OR REPUTATION; BUSINESS INTERRUPTION; SUBSTITUTE SERVICES; LOST OPPORTUNITIES; END-USER CLAIMS; OR DAMAGES ARISING FROM AI ERRORS, OUTPUT, CUSTOMER CONTENT, THIRD-PARTY SERVICES, OR RELIANCE ON INFORMATION, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF ASK BENNETT AND GO2BDC HOLDING LLC FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR AGREEMENT WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER FOR THE AFFECTED SERVICE DURING THE SIX MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY.

The exclusions and cap apply regardless of legal theory and survive failure of an exclusive remedy. They do not limit Customer’s payment obligations, unauthorized use, infringement, indemnification obligations, fraud, or willful misconduct. They do not exclude liability that cannot lawfully be excluded, including death or personal injury caused by negligence where applicable law prohibits exclusion.

Customer Indemnification

To the extent permitted by law, Customer will defend, indemnify, and hold harmless Ask Bennett, its affiliates, and its owners, officers, directors, employees, contractors, licensors, and service providers from third-party claims, investigations, proceedings, losses, penalties, damages, liabilities, costs, and reasonable attorneys’ fees arising from or relating to:

• Customer Content, Customer’s website, products, services, pricing, promises, policies, or business practices.
• Customer’s deployment, instructions, configuration, marketing, recording, monitoring, use of Output, or failure to provide required AI and privacy disclosures.
• Customer’s violation of law, the Agreement, platform rules, consent requirements, or a third-party right.
• A claim by an End User, employee, regulator, customer, or business partner not caused by Ask Bennett’s material breach of the Agreement.
• Customer’s fraud, willful misconduct, negligence, unauthorized access, regulated advice, or prohibited use.

Ask Bennett will provide reasonably prompt notice and reasonable cooperation. Customer may control the defense with qualified counsel but may not settle in a way that admits fault by, imposes obligations on, or fails to fully release an indemnified party without written consent. Ask Bennett may participate with counsel at its own expense.

Suspension, Termination, and Effect

Ask Bennett may suspend or restrict the service immediately where reasonably necessary to address nonpayment, security risk, unlawful activity, prohibited use, third-party platform action, material harm, sanctions, or a material breach. When practical, Ask Bennett will provide notice and a reasonable opportunity to cure before termination.

Either party may terminate for an uncured material breach after thirty days’ written notice, or sooner if the breach cannot be cured. Ask Bennett may terminate immediately for fraud, willful misuse, repeated infringement, illegal activity, or a risk that cannot reasonably be controlled. Customer may end a month-to-month subscription under Section 12 without an early termination fee.

Upon termination, Customer’s right to use the service ends, access may be disabled, integrations may be disconnected, and all accrued amounts become due. Ask Bennett may delete or deidentify data according to the Privacy Policy and Data Processing Addendum. Payment, confidentiality, intellectual property, disclaimers, liability, indemnity, disputes, and general terms survive as their nature requires.

Good-Faith Resolution, Governing Law, and Disputes

Before filing a formal claim, the complaining party must send a written dispute notice describing the facts, requested relief, and account information and allow at least thirty days for good-faith resolution. This does not prevent urgent injunctive relief, a collection action for undisputed amounts, or action needed to prevent a limitations period from expiring.

For Customers organized or principally located in the United States, the Agreement is governed by the laws of the State of Wyoming, without regard to conflict-of-laws rules, except that federal law governs federal questions. Unless a signed order states otherwise, disputes are resolved under the arbitration and venue provisions in the Terms of Service.

Any arbitration, class-action waiver, jury waiver, governing-law, or forum provision applies only to the extent enforceable. A party retains any nonwaivable right to bring a claim before a regulator, small-claims tribunal, local court, or other forum required by law.

International Customers and Mandatory Local Law

Ask Bennett may serve business customers in the United States, Canada, the United Kingdom, Ireland and the European Economic Area, Australia, New Zealand, and other supported markets. The parties intend this as a business-to-business agreement. Consumer, small-business, unfair-contract, automatic-renewal, payment, privacy, AI, accessibility, recording, and other mandatory rules may nevertheless apply based on Customer’s size, legal status, location, or use.

Nothing in the Agreement excludes a right, warranty, remedy, or liability that cannot lawfully be excluded. Where a provision is invalid or unfair under mandatory local law, it will be limited or modified only to the minimum extent necessary while preserving the parties’ commercial intent. Ask Bennett may provide a local disclosure, reminder, cancellation right, tax treatment, complaint path, or addendum where required.

General Contract Terms

Independent contractors

The parties are independent contractors. The Agreement does not create employment, agency, franchise, partnership, fiduciary, or joint-venture duties. Neither party may bind the other.

Changes

A negotiated amendment must be in writing and signed by both parties. Ask Bennett may update standard online terms for legal, security, operational, or product reasons. Material changes will receive reasonable advance notice and apply no earlier than the next renewal after notice. Customer may cancel before a material change becomes effective. Continued use after the effective date constitutes acceptance.

Assignment

Customer may not assign the Agreement without Ask Bennett’s written consent. Ask Bennett may assign it to an affiliate or in connection with a financing, merger, reorganization, or sale of the relevant business or assets, with notice where required.

Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including internet, carrier, utility, provider, labor, natural disaster, epidemic, war, civil disorder, government action, cyberattack, or critical platform failure. This does not excuse payment of amounts already due.

Electronic records

Customer agrees to electronic agreements, invoices, notices, disclosures, signatures, and records. Clicks, typed names, authenticated account actions, and electronic acceptance have the same effect as a handwritten signature to the extent permitted by law.

Severability, waiver, and entire agreement

If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Failure to enforce is not a waiver. The Agreement is the entire agreement concerning the service and replaces prior statements on that subject. Headings are for convenience, “including” means “including without limitation,” and there are no third-party beneficiaries except expressly identified indemnified parties.

Notices, Billing Questions, and Cancellation Contact

Legal notices, contract questions, billing disputes, and cancellation requests may be sent to: